Terms and Conditions

1 Agreement, authority, and eligibility

1. You must be at least 18 years old and legally capable of entering into these Terms. The Services are intended for business and professional use.
2. If you use the Services for a company or other organization, you represent that you have authority to bind it. In that case, “Customer,” “you,” and “your” refer to that organization.
3. You may not use the Services if applicable law prohibits your use, if you are subject to trade sanctions that prohibit the transaction, or if we previously terminated your access for material misuse.

2 The Services and inference routing

1. Cheaper Inference provides an OpenAI-compatible interface and related tools that route eligible requests to third-party model providers. Available models, capabilities, routes, and prices may change.
2. We may select or retry an eligible provider for a request based on model availability, price, reliability, compatibility, or other operational criteria. A provider may reject a request or return different output from another provider or model version.
3. Documentation describes supported request shapes and current product behavior. Beta, preview, experimental, or free features may be changed or discontinued at any time and may be subject to additional limits.
4. Customer is responsible for evaluating whether the Services, chosen models, and providers are suitable for Customer’s use case, legal obligations, security requirements, and data.

3 Accounts, workspaces, and API keys

1. You must provide accurate account information and keep it current. You are responsible for activity under your account, workspace, and API keys, including activity by users you invite or authorize.
2. Keep passwords, session credentials, API keys, and provider credentials confidential. Do not place credentials in public repositories, client-side code, URLs, or other insecure locations.
3. Workspace owners and authorized administrators may manage members, permissions, keys, usage, and billing. You are responsible for assigning appropriate permissions and promptly removing access that is no longer required.
4. Notify support@keak.com promptly if you suspect unauthorized access or credential compromise. We may rotate, revoke, or restrict credentials to protect the Services.

4 Customer content and instructions

1. Customer Content means prompts, instructions, images, files, data, and other material submitted through the Services, and outputs generated for Customer.
2. As between the parties and to the extent permitted by law, Customer retains its rights in Customer Content. Customer grants Keak a non-exclusive, worldwide, limited right to host, transmit, reproduce, format, and otherwise process Customer Content only as reasonably necessary to provide, secure, support, and maintain the Services and comply with law.
3. Customer represents that it has all rights, notices, consents, and legal bases needed for Customer Content and Keak’s processing of it under these Terms. Customer is responsible for Customer Content and its use of outputs.
4. Do not submit protected health information, payment-card data, government identifiers, biometric data, children’s data, or other highly sensitive data unless a written agreement with Keak expressly authorizes that processing and Customer has validated the complete provider route.

5 AI outputs and human review

1. Models can produce inaccurate, incomplete, offensive, or non-unique output. Similar or identical output may be generated for other users. Output may not reflect current information.
2. You must independently evaluate output before relying on or publishing it. Use qualified human review for decisions that could materially affect a person’s legal rights, health, safety, employment, credit, housing, education, or access to essential services.
3. Keak does not provide legal, medical, financial, or other professional advice and does not warrant that output is accurate, suitable, protectable, or free of third-party rights.

6 Acceptable use

You must not use or help others use the Services to:

1. Violate law, sanctions, export controls, or third-party rights.
2. Generate, distribute, or facilitate malware, credential theft, unauthorized surveillance, exploitation, fraud, or unlawful harm.
3. Access systems or data without authorization; probe or disrupt the Services; introduce harmful code; or circumvent technical, safety, billing, geographic, or rate limits.
4. Resell, sublicense, or provide shared access to the Services or API keys except through a product or service expressly permitted by Keak in writing.
5. Misrepresent output as human-generated where disclosure is required, or use output to deceive, impersonate, or violate privacy or publicity rights.
6. Scrape the Services or use automated means to extract non-public data, except through documented APIs and within applicable limits.

Provider-specific policies may also apply to a model or route. We may enforce the stricter requirement where necessary to maintain provider access or comply with law.

7 Fees, wallet credits, and taxes

1. Usage charges. The Services use wallet-based, usage-priced billing. Current catalog rates and applicable units are shown through the Services and APIs. Customer authorizes Keak to reserve an estimated amount and deduct the final settled charge from the workspace wallet for each billable request.
2. Price changes. Model and route prices may change when upstream rates or eligible routes change. Unless a signed agreement states otherwise, the rate applicable when a request is processed controls. Customer is responsible for monitoring current rates and maintaining sufficient wallet funds.
3. Payments. Stripe or another disclosed payment provider processes wallet funding. You authorize that provider and Keak to charge the payment method you select. If you enable auto-recharge, you authorize charges when the configured threshold is reached until you disable it.
4. Refunds. Except where required by law or where Keak confirms a billing error, payments and funded wallet balances are final and non-refundable. Wallet balances are not deposits, bank accounts, or stored-value products and are not redeemable for cash.
5. Promotional credits. Bonus, referral, trial, and other promotional credits are not transferable or redeemable for cash. They may be subject to eligibility conditions, use restrictions, or expiration disclosed with the promotion.
6. Disputes and taxes. Contact us promptly about a charge you believe is incorrect. Customer is responsible for applicable taxes, duties, and assessments other than taxes based on Keak’s net income.

8 Availability, support, and changes

1. We may update, limit, suspend, or discontinue models, routes, features, or the Services to address provider changes, security, law, maintenance, or business needs.
2. We do not guarantee that any model, provider, feature, response time, capacity, price, or region will remain available. Customer should implement appropriate retries, timeouts, fallbacks, monitoring, and backups for its use case.
3. Support hours and response targets published or communicated outside a signed agreement are operational targets, not service-level commitments. Any binding uptime, support, or service-level commitment must be stated in a written agreement signed by Keak.

9 Third-party models and services

The Services depend on third-party model, cloud, payment, communications, analytics, and infrastructure providers. Their services may be unavailable, changed, or discontinued, and their lawful terms or use policies may apply to Customer’s use. Keak is not responsible for third-party products or services outside Keak’s reasonable control.

10 Privacy, security, and data processing

1. Our Privacy Policy explains how Keak processes personal data as a controller or business.
2. When Keak processes Customer Personal Data on Customer’s behalf, the Data Processing Addendum applies if incorporated into the parties’ agreement or executed by both parties.
3. Customer is responsible for configuring and using the Services securely, protecting credentials, and determining whether each model and provider route is appropriate for Customer Content.

11 Ownership, documentation, and feedback

1. Keak and its licensors own the Services, software, websites, documentation, designs, trademarks, and related technology, excluding Customer Content. No rights are granted except the limited right to use the Services under these Terms.
2. You may use our documentation internally to access the Services. You may not copy, modify, sell, lease, reverse engineer, or create derivative works of the Services except to the extent a restriction is prohibited by law.
3. If you provide suggestions or feedback, you grant Keak a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation, provided we do not identify you publicly without permission.

12 Suspension and termination

1. You may stop using the Services at any time. Contact support to request account closure, subject to outstanding obligations and required record retention.
2. We may suspend or restrict access immediately if reasonably necessary to prevent security risk, fraud, unlawful activity, provider-policy violations, non-payment, material harm, or disruption. Where practical, we will provide notice and an opportunity to cure.
3. Either party may terminate these Terms for a material breach that is not cured within 30 days after written notice, unless the breach cannot be cured or immediate termination is permitted above.
4. On termination, your right to use the Services ends. Accrued payment obligations and provisions that by their nature should survive will survive, including ownership, disclaimers, liability limits, indemnity, and dispute terms.

13 Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, MODELS, PROVIDER ROUTES, DOCUMENTATION, AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” KEAK AND ITS AFFILIATES AND LICENSORS DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICES OR OUTPUTS WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, UNIQUE, OR SUITABLE FOR CUSTOMER’S PURPOSE.

Some jurisdictions do not allow certain warranty exclusions, so the exclusions apply only to the extent permitted by law.

14 Limitation of liability

1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, EVEN IF ADVISED THAT THE DAMAGES WERE POSSIBLE.
2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEAK’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED USD $100.
3. These limits do not apply where liability cannot lawfully be limited or excluded. A signed agreement may state different liability terms.

15 Indemnity

Customer will defend, indemnify, and hold harmless Keak, its affiliates, and their officers, directors, employees, and agents from third-party claims, damages, losses, liabilities, and reasonable legal fees arising from Customer Content, Customer’s products or services, Customer’s breach of these Terms, or Customer’s violation of law or third-party rights. Keak will promptly notify Customer of a claim and provide reasonable cooperation. Customer may not settle a claim in a way that admits fault by or imposes an obligation on Keak without Keak’s written consent.

16 Governing law and courts

Delaware law governs these Terms, without regard to conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, and each party consents to their jurisdiction and venue. Nothing prevents either party from seeking urgent injunctive relief in a court of competent jurisdiction. Mandatory consumer protections, if any, remain unaffected.

17 Changes, notices, and general terms

1. Changes. We may update these Terms. We will post the revised version with a new effective date and provide additional notice of material changes where required. Changes apply prospectively. Your continued use after the effective date means you accept the revised Terms.
2. Notices. Keak may send notices to the account email, in the Services, or on this page. Legal notices to Keak must be sent to support@keak.com.
3. Assignment. Customer may not assign these Terms without Keak’s written consent. Keak may assign them to an affiliate or in connection with a merger, financing, reorganization, or sale of assets.
4. Entire agreement. These Terms and incorporated documents are the entire agreement regarding the Services unless the parties sign another agreement. Purchase-order terms do not apply unless Keak expressly agrees in writing.
5. Severability and waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the rest will remain effective. Failure to enforce a provision is not a waiver.
6. No third-party beneficiaries. These Terms do not create rights for third parties. Headings are for convenience only.

18 Contact us

Keak AI, Inc.
651 North Broad Street
Middletown, Delaware 19709
United States
support@keak.com